An experienced bail bondsman understands that their target persons in their line of work do not wish to be in their current situation. Jails do not allow any bail bondsman to ask about their current inmates and for a good reason, the suspects would not want to talk to them, not immediately at least.
Agencies must understand they are a discreet service that society neither frowns upon nor wants. However, society recognizes bail bond companies as necessary except in four US states, making discretion even more important when approaching clients.
Do Not Initiate (And Wait For The Client Instead)
Regardless whether a company has a jail informant or not, bail companies are not to initiate contact with suspects. The company can send a representative to communicate with suspects, but this situation could boil down to bad taste immediately.
It would be best for your company to wait it out. Allow the accused or their representative to choose you from a line of recommended bail companies in that particular jail. Have the department responsible for receiving calls begin their persuasion dialogue once the suspect or their representative have only established contact.
Create Wider Networks
A good way for bond companies to announce their presence is to use minimal but effective advertising. In California, private law and legal industry services zones flocked by private-practice lawyers and claims handlers is a great area to post a billboard or print that indicates the bond company’s presence. Leave the company’s contact details where prospective clients could see them.
Ensure that all prisons in the state you are in, such as the hundred-plus prisons of California, list you. You can also receive referrals discreetly and evenly by expanding networks in this manner.
You can also sponsor community events or even a local sports team for a low-key announcement of your company’s presence.
Understand What The Client Is Currently Going Through
The department receiving client calls is responsible for the agency’s initial impression towards the accused or their representative. The respondent must ensure the accused or their representative feels better or comfortable talking about the circumstance over the phone.
The best way to do this is to have company respondents understand the current predicament the client is going through at present. If the accused is a first-time offender, he or she might talk sporadically and inconsistently due to the shock of temporary imprisonment. Soothing the client helps in this situation and makes the idea of a bail bond more appealing.
Respondents can use freedom and no-bail scenarios as part of their persuasion dialogue after the client comes to their senses.
Be An “Instant Buddy.”
Improve the chances of discreetly persuading your client to approve of your bond services for their freedom by having company personnel qualified to communicate with its target market to not only understand the latter but make themselves likable for the client.
A friendly voice that can connect with a client emotionally could persuade the accused to use your bond services at a shorter time than a business-like approach to the situation.
However, this method should only be in the hands of exceptionally warm-hearted customer service respondents as clients could tell a faked emotional response even through the phone.